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List of Letters (Click to read)
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From: Rob Cohen [mailto:Rob.Cohen@]
Sent: Wednesday, January 11, 2012 9:51 AM
To: Sarah Butcher; Neil Pertoldi; Ruth; Morane
Subject: THANK YOU
Dear all
I just wanted to say a big thank you for an outstanding job! From start to finish the service, customer liaison and commitment to actually doing what you say you will do - and doing it in a first class manner - has been a case study in "how to do it".
I will have no hesitation in recommending your services to anyone in need of packing/removals/shipping and will be more than happy to act as a reference should any of your prospective clients need one.
Thank you again.
Rob
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From: Ilana Hairston [mailto:hairstonster@]
Sent: Tuesday, November 29, 2011 6:19 PM
To: Ed
Subject: thanks
Hi Ed,
Just wanted to thank you for your service. Everything seems to be in order so far, although due to lack of electrical convertors i haven't tested ALL the electronics. But overall, i think your service was excellent.
best
ilana
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From: Tzvi Tzfira [mailto:tzfira@]
Sent: Saturday, November 19, 2011 10:41 PM
To: shmuel
Cc: Morane
Subject: RE: your delivery
Dear Morane and Shmuel,
Thank you both for all the help with our shipment. The uploading crew did a great job and while we did not unpack all out items, everything seems to be in good shape so far.
We will recommend your company for our friends and family!
With best wishes
Tzvi and Vardit
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From: Joseph Strimber [/sqmail/src/compose.phpjoseph.strimber]
Sent: Thursday, November 10, 2011 10:15 PM
To: Ed; Annie
Subject: Job Well Done
Hello Ed/Annie,
Just wanted to let you know that we received our shipment today and everything went well. The men were great. They were courteous, helpful and went out of their way for us.I was happy to give them their well earned tip.
No boxes were missing and although we only had enough time to go through a few of the boxes, everything we opened so far seems to have arrived in fine condition.
There were times when I wondered whether sending a shipment was worthwhile, but when I saw the smiles on the faces of my little girl and my wife when they saw things that reminded them of life in the States, it realized I had done the right thing.
BTW, the double bass was still in tune after its two month voyage at sea!
Thanks for your fine service.
B'Bracha,
Yosef Strimber
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From: Furst, David [mailto:FurstDD@]
Sent: Monday, September 26, 2011 8:30 AM
To: Hagit Ben Chetrit Sultan; Noam Attias; Oshri; shmuel
Cc: Coles, Lisa R
Subject: Coles Empty boxes
Lisa & Ron Coles were extremely happy with the service they rec’d from Sonigo and wanted me to let you know.
Is there any way to send someone to collect the empty boxes tomorrow?
David
David Furst
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From: sagit cohen [mailto:sagitcohen@]
Sent: Sunday, October 02, 2011 10:33 AM
To: Ed
Subject: RE: Freight Tax Invoice - Our ref. 2004593 s/RAINIER OVERSEAS MOVERS INC.
היי אד
רציתי להודות לכם על השירות האדיב והמהיר ושתהיה לך שנה טובה
אלעד ושגית סופר
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From: Guy Bar-Ner [mailto:guymbn@]
Sent: Monday, August 15, 2011 9:25 PM
To: Ed; Annie
Subject: Thank You
Ed, Annie,
We just wanted to thank you both very much for your excellent help with our move back to Israel from the US.
Your professionalism and customer orientation made our return much easier.
Thank you very much.
Iris and Guy Bar-Ner
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From: Danny Allman [mailto:danny.allman@]
Sent: Thursday, March 24, 2011 9:27 PM
To: Ed
Subject: shipment: arrived
Hi, Ed. Just a quick note to let you know what you are probably already aware of, but it never hurts to hear from a happy camper!
My shipment arrived a just a few hours ago, and all went well. The company that you employ for the delivery is absolutely professional and top-notch. They were in touch with me by phone from the moment they got the paperwork. We set a day and time, they kept me updated by phone, and the truck arrived bang on time despite a huge traffic jam due to an accident on the highway from Jerusalem to Ma'aleh Adumim. They were fast, efficient, friendly, courteous, responsive--in short, everything that anyone could ever expect from a delivery company.
From the other end, although I was long gone when the company you use in Toronto came to pick up the shipment there, they clearly did a good job. The few items like my bike, which were not boxed, were professionally buuble-wrapped and covered in plastic. Expensive and fragile items, like my computer, were additionally bubble-wrapped and marked "fragile". To the best of my knowledge, nothing whatsoever was damaged in transit, so that speaks well for the preparatory work at the place of origin.
Your part in this made it completely painless for me: a few e-mails and phone calls, one meeting to nail down the paperwork to clear the shiment, and the rest happened without any additional input from me. Even the e-mails with your office staff to arrange payment were timely and professional.
In short, I would unreservedly recommend Sonigo to anyone who is looking for a great way to ship their goods to Israel.
Kol hakavod, and many thanks from a satisfied customer!
Danny Allman
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From: Diane Yerushalmi [mailto:diane.yerushalmi@
Sent: Thursday, February 03, 2011 12:47 PM
To: shmuel; Don Hoffman; Larry; Roy; Annie
Subject: Thank you, thank you!
Dear Shmuel, Roy, Annie, at Sonigo, and Don, Larry at Deerfield Moving and Storage, and the rest of the crews at both ends and in between, I want to relate to you that I received my shipment yesterday morning. The entire shipment arrived in excellent condition. Everything was beautifully packed by careful master packers. It was really aesthetically pleasing to open the boxes and see how everything was arranged. The entire crew in Chicago was very efficient and thoughtful. The whole staff in Israel demonstrated their high level of professionalism, teamwork, and the willingness to meet my specific needs.
I want to thank you all so much for the amazing service and professional treatment I have received. It made the move much, much easier than I had anticipated.
I have nothing but praise for your companies. It was an absolute pleasure to work with each and every one of you. I would not hesitate to recommend you to anyone who needs your services.
All the best,
Diane
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Diane Yerushalmi
Nes Tziona, Israel
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יורם שלום.
השבת נכנסת אלינו פה בהודו ואני שמח לקראת כניסת השבת אצלכם בישראל לכתוב לך את המייל הזה.
כמו ישראלים רבים באלביט פלאזה גם אנוכי ורעייתי בחרנו להעביר את ביתנו להודו עימכם.
למען האמת זו הייתה בחירת החברה מתוך שכנראה התנסו עימכם בעבר והחליטו כי אתם מתאימים.
כמו שנהוג אצלנו לעשות בארועים חשובים מעיין אלה.
ובכן המסע עימכם החל בהתקשרות איתך . שהפכה מהר מאוד למשהו שהוא אמנם סוג של שירות עסקי
אך בהחלט יוצא דופן באיכותו ובגוון האישי אותו אתה יוצק פנימה .
מלאכת הסקירה והאריזה הייתה בארץ למופת . ארזנו בית לא קטן (רק 300 מ"ר של בית עם 30 שנות נשואין )
הצוות שהגיע עמד לרשותינו ועבד ביעילות ,תוך שהוא מקפיד לעשות את מלאכתו באיכות שאת תוצאותיה
אנו חווים כעת פה ,בעת פריקת הפריטים.
שמעתי לא פעם ממשפחות שעשו צעד כזה על נזקים . אני יכול לאמר לך . אני נדהם ומופתע מאיכות האריזה.
(חבל שאתה לא פה לראות כיצד עשה בית שלם את המסע הארוך הזה ללא נזקים )
סיכום השלב הישראלי – אתם מקבלים אצלנו את הציון הצטיינות יתרה.
גענו להודו , ופה התוודענו על גברת שיילה נציגתכם בנגלור . הודו היא הודו ואנו יודעים את הנפשות.
ולמרות שלקחנו 9 ימים של התארגנות ארעה תקלה והקונטיינר הגיע באחור של 4 / 5 ימים אך האחור הזה הביא אותנו לחג (ראש השנה של מס' אזורים בהודו ) שמשבית את הפעילות לעוד 3 ימים קריטיים מבחינתינו.נאלצנו להזיז את הטיסה של אישתי כתוצאה מכך .
וגם כאן לא נזקקנו ליותר משתיי שיחות עימך , אתם התנדבתם לפצות אותנו במלוא סכום שינוי הטיסה.
מבלי שנזקקנו להתווכח להסביר לשלוח מיילים. אתה הוא זה שרודף אחרי להעביר לך את פרטי הבנק להעברת הכסף.
ולאחר שהצלחנו לשכנע את המכס לשחרר את הקונטיינר באותו יום (למרות שהיה כאן ערב חג. מה שהופך את הענין לכמעט בלתי אפשרי) בשיחת טל' אחת דאגת שהאריזות יועמסו על שלוש משאיות עוד באותו לילה (הצוותי עבדו עד מאוחר בלילה.)
ולמחרת בשעה 10:30 כפי שהובטח הגיעו המשאיות לביתנו.
הצוות ההודי עבד למופת .(אמנם לא בטיחותי – ללא נעליים כמו שנהוג בהודו ) אבל ביעילות. תוך זהירות ומבלי ששברו או הזיקו למשהו מחפצינו.
לקח להם מס' שעות לפרוק את הכול ולהרכיב את הרהיטים .הם עזבו לאחר שמנהלי העבודה בדקו שהכול הגיע ואנו לא זקוקים לעזרה נוספת.
יורם. עבדתי בחברות ישראליות שעסקו בשירות .כצרכן ישראלי קיבלתי שירות יותר מפעם.
אין לי מספיק מילים לתאר את החוויה שעברנו עימכם.
ממני ומרעייתי אנו מבקשים לומר תודה מקרב לב . לך על שהיית עימנו לאורך כל המסע הזה. לצוותים שעשו עבודה נהדרת. למנהלים שתמכו את ההבטחות שלך .
אם כולם היו כמוכם אזי החיים היו שונים.
תודה בכנות גמורה.
יוסי אופיר.
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From: Antony Gelberg antony.gelberg@
Date: Fri, Jan 7, 2011 at 1:00 AM
Subject: Sonigo shipping company
To: TACHLIS@shamash.org
I know that the Sonigo guys post here from time to time - indeed I first heard of them from Tachlis. I finished up using them for my shipment and was compelled to write an unsolicited mini-review for the archives.
In the main, given the nature of international shipping, and the number of things that can go wrong, I was happy. It wasn't a perfect transaction by any means, but we resolved our small differences fairly and amicably. In business you can't ask for anything more than that.
Not to make him blush, but Ed is as honest and pleasant as any salesperson I've ever dealt with. (Sorry, that's not meant to look like a backhanded compliment, he's a thoroughly nice chap and never makes you feel like any query is too small.)
So a thorough thumbs-up and thanks from me.
Antony
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From: Alexandra Myslobodsky [mailto:alexandramyslo@]
Sent: Thursday, December 02, 2010 2:52 PM
To: MD1106 Ken Cogan
Cc: shmuel
Subject: shipment to TA
Good morning Ken,
The shipment has been delivered to my apartment today.
I received a very competent service from Sonigo Company and I strongly recommend you to use their service in the future.
Thank you for your remarkable help to me,
Sincerely,
Alexandra Myslobodsky
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From: Eskenazi, Polina L [mailto:EskenaziPL]
Sent: Friday, November 26, 2010 8:53 AM
To: shmuel
Cc: Werber, Veronique M; Valeri; Roy
Subject: RE: Art Exhibit
Dear Shmuel,
Thank you for taking care of the issue.
I think we are done with this exhibition, aren’t we?
It was a pleasure to work with you and I look forward to cooperating with you in the future.
Best regards,
Polina
Polina Levy Eskenazi
Cultural Program Specialist
Public Affairs Office
Embassy of United States of America, Tel Aviv
This email is UNCLASSIFIED.
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Dear Morane,
Roni and I want to thank you very much for your work in getting our delivery to us.
The movers came yesterday and were efficient and very polite, and we're happy to have our things with us in our new home.
We'll be glad to recommend Sonigo to friends in the future.
All best wishes for a Shana Tova,
Tova
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From: Esther Packer mailto:estherpacker
Sent: Thursday, August 05, 2010 9:55 PM
To: Noam Attias
Cc: Oshri
Subject: Re: Invoice
Dear Noam & Oshri
The delivery came today. The guys (movers) were excellent.
Just wanted to thank you for a really good moving experience.
please tell Ed& all of Sonigo workers
THANK YOU SOOO MUCH
we will definitely recommend Sonigo to people moving...
The Packers
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From: Anne Herschkowitz [mailto:Anne.H]
Sent: Thursday, August 05, 2010 3:19 PM
To: shmuel; Analene De Kock
Subject: RE: WEINER CONSIGNMENT
Dear Analene and Shmuel,
Thank you both so much for making this whole part of my mother's move such a smooth one, everything went by without a hitch, dealing with pleasant people who all went out of their way to help, and being so well organized.
When I came to Israel 25 years ago, my lift, which was much smaller and much less significant, but the whole ordeal of bringing it over was a nightmare, and I was really nervous of a repeat performance, but this one couldn't have been better.
Thank you both again for all the help.
Kind Regards,
Anne
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From: Robin Neustein [mailto:Robin]
Sent: Friday, August 06, 2010 1:59 PM
To: shmuel
Subject:
Thank you again for the painless, speedy service.
Shabbat Shalom.
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From: Eskenazi, Polina L
Sent: Tuesday, June 29, 2010 10:33 AM
To: shmuel
Subject: RE: Delivered!
I can’t believe it!
Shmuel, thank you for the great job you’ve done, it wasn’t easy at all!
Best regards,
Polina
Polina Levy Eskenazi
Cultural Program Specialist
Public Affairs Office
Embassy of United States of America
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From: nicole miller
Sent: Tuesday, June 15, 2010 8:06 AM
To: shmuel; MovingStar/Avner
Subject: Thank you for great move! I am attending Aliyah expo in LA on June 17th and will promote your great service.
Thank you Avner and Shmuel for hard work in move. Your crew was amazing and the most efficient I have ever seen. They were friendly and easy to work with.
I am attending Aliyah expo at Jewish Agency this Thursday and look forward to telling everyone what a great company Sonigo and moving
star are.
Have a great week and please call me regarding any concerns or questions.
Thank you very much
Nicole Miller
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From: ??? ????
Sent: Sunday, May 23, 2010 11:17 AM
To: David Sonigo
Subject: Feedback from a satisfied customer
Hi David.
I wanted to take a moment to express my gratitude for an exceptional level of service provided to us throughout our move from Houston, TX USA to Haifa, Israel.
The entire process was seamless, flawless and almost down to the penny as far as the projected cost.
We found nothing but helpful and professional people starting from the packers through the consolidators and the crew that unloaded the container in Haifa et all.
It was a pleasure working with your organization and you can count on us for future business and recommendations.
All the best,
Adi Zarhy
Haifa, Israel
Fell free to use this email as you see fit.
?????
??? ????
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From: Charles Clayton
Sent: Monday, February 15, 2010 11:38 PM
To: Joe; ben
Subject: Thanks for a great service
Dear Joe and Ben,
Now that we are back into our house and almost finished settling into Oxford, we just want to say what a wonderful job you did in relocating us from Jerusalem. From the very start of the process to the very end you were careful, thorough, efficient, timely, reliable, and even cost-effective. You were also a great team to work with.
In short, you are the true professionals. Sincere congratulations!
Charles and Anne Clayton
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From: Amanda Brinneman
Sent: Thursday, December 10, 2009 5:48 PM
To: Joe
Subject: RE: invoice for Breeann McCusker
Thanks Joe,
I will review the invoice and let you know if I need anything further from you. Thank you for the wonderful service your company has provided for this relocation. I do look forward to working with you again.
Thanks,
Amanda Brinneman
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From: Sarah Rachel
Sent: Wednesday, March 03, 2010 1:12 PM
To: Noam Attias; ben@globalrelocations
Subject: Re: Fwd: Your Shipment
Noam, Ben
Wanted to thank you both again for all of your help. My things are now gradually being unpacked in my new apt (I am tripping over hundreds of books...!)
I couldn't recommend your services highly enough. And I will be, to people in Tel Aviv, New York and London.
Best wishes.
Sarah Mann
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Shipping Companies
Posted by: "Y Landweber"
Tue Jul 14, 2009 3:15 am (PDT)
From the NBN Yahoo! Group
We used Sonigo and did not have a single problem.
The packing in the states was great. Delivery here was perfect.
Not a single glass broken and no water damage like many of our friends who went with other compainies.
Good Luck and Welcome Home!
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From: Rabbi Zev Shandalov
Sent: Tuesday, July 14, 2009 7:05 AM
To: avivahay
Subject: Re:Input requested about shipping companies: Sonigo, Eagle and Vayer
Aviva...
Our lift, arranged by Sonigo, arrives today.
I can tell yiou that from the moment we met until today they have been efficient, professional and sensitive to our needs.
I can give them a rating of 10/10 for sure!
Make sure to contact Shmuel Mantinband..
ZEv Shandalov
Chicago to maale adumim
Nbn july 2009
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Shalom Shmuel,
Just wanted to thank you for your good services.
Our container arrived without any problem and everything was in good condition.
Thanks again and all the best,
Miriam De Paz
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Dear Ed and Zally
Thank you for dealing with the import and handling of my Imported Bike.
Sassi, my friend and neighbor delivered the case in good order, this evening.
Please thank your German counterparts for the professional casing,
Well Done!
Regards
Adiel Menahem
Marketing Director
Mego Afek AC LTD
www.megoafek.com
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Got the lift. great workers. Thanks for your companies fabulous service.
Kol tuv.
Alter Klein
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Hey Shmuel, and the good team at Sonigo,
I just want to say thank you for all your hard work to assure the processing of our items, the boxes finally got here a few days ago and all is well.
I appreciate your dedication to helping your customers, your team effort really helped us during this tense time.
Thank you once again.
Eddy Khawaja and family
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Shmuel,
I would like to thank you for all your help and your responsiveness during this whole process. You (with a bit of help from above) came through at every stage in the process and even when things didnt go right you stayed in touch to update us on the situation. I appreciate your help and hard work and will certainly give my recommendation to anyone who asks.
All the best,
Rami
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Miriam,
I strongly recommend working with Shmuel Mantinband at Sonigo. It almost does not matter who the party is in the US as they are all great on that end, most important is the shipper on the Israel end. Need to work with someone who is honest and can handle the difficulties in customs. Shmuel is excellent. I wish I would have used him for my first shipment.
Paul Linden
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Dear Ed and Jim:
You both made a very stressful time so much easier for me. Your men were fabulous. They were respectful, pleasant, clean and meticulous. They helped me relax and just enjoy the fact that they knew what they were doing. They wrapped everything as if it were their personal property. They came on time and finished quickly and did a walk thru with me. I absolutely want to be a reference for both of you. Your detailed follow up with me before the move was critical and I was impressed with the quick responses I received to my emails and phone calls.
I can't tell you how blessed I felt having met you Ed and having you use University. I have already given out your card to one of my friends and will give all your information to others. I will put you on the Israeli lists -
Ed, I look forward to meeting you. Will follow up with you next week. I have my Teudat Oleh and my Teudat Zehut Number - NBN is mailing me the physical ID since I could not get to Jerusalem to pick it up.
Let me know if I owe you more money or may be getting a refund.
I already opened up a bank account by myself and went to the Post Office to get my medical plan by myself. Still have allot to go and hopefully will have an apartment very soon. Working hard on it.
God's blessings to both of you.
Joyce Kuras
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Posted by: Shira (Terry) Yashin
Mon Apr 28, 2008 11:57 pm (PDT)
We used Sonigo and had a good experience all the way through.
Shira Yashin
Phoenix to Jerusalem 9-06
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Mon Apr 28, 2008 1:26 pm (PDT)
We used Sonigo for our second lift and were much happier with their total service. Sonigo was great. Very happy.
Jonathan Feldstein
Teaneck-Efrat 2004
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Date: Sun, 30 Mar 2008 14:34:34 +0200
From: yocheved@----.COM
Subject: Re: Shipping JERUSALEM ==> NJ
I did some checking when I put together a lift for my son a year ago and
Sonigo (Shmuel Montinband is on the list, I think) was priced right, easy to deal with, honest, efficient, and mentschlich.
I HIGHLY recommend them.
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To: Ed; shmuel
Subject: Thank you
Dear Ed and Shmuel,
Everything arrived safely
Thanks
and Hag Sameaj
Yael Shapira
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Hi Shmuel & Noam,
Just to let you know that the lift was delivered successfully yesterday. Although the container arrived a little later than expected (10:30am, was expected between 8am and 10am), everything went very well through the day. Victor and his crew worked very well, they were a nice set of people, very courteous, and the whole job was completed by 5pm, with all boxes accounted for.
Many thanks for an excellent job.
Best regards,
Hilton Share
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Subject: Re: moving company
I had a great experience moving a relatively small shipment (70-ish boxes, no furniture) from NYC to Jerusalem this past September. I used Sonigo. I didn't work with Shmuel but with Ed. There were a few hiccups, but mainly they had to do with my mislabeling some boxes; they were cool, calm, and professional throughout. The movers themselves were also courteous and careful.
Recommended them to other satisfied users as well.
Shai Lists
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Subject: Re: moving company
Hi Masha,
I highly recommend Sonigo that I used for my shipment from Maryland to Tel Aviv last summer. Shmuel Mantinband was wonderful and the entire experience from the MD side to the TA side went very smoothly.
Shannon Lipp
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From the NBN Yahoo Group:
Re: Moving company from port to Neve Daniel / Gush
Posted by: Neshama Rut Kane
Tue Feb 12, 2008 12:39 am (PST)
bsd
your moving company that u are using from the states should already have someone on this end to bring it to u, if not i suggest u get a different shipping company sonigo is very good, I used them and was very satisfied!!
neshama rut kane
aug 05 florida-efrat
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From the NBN Yahoo Group:
Posted by: chaya anavian
Sun Feb 3, 2008 12:26 pm (PST)
you can pack if you want to but it's recommended to allow the the shippers to pack the breakables. On the other hand we used Sonigo, & they include packing in the price ( B"H) because if we had packed everything ourselves we would have missed the lift. (201)535- 4703 or sonigo.com. we dealt mostly with Shmuel from the Israel office & were very pleased.
in terms of food; you can pretty much find everything you need here (except white tuna) including many American label but it pays to bring what you already have in the house especially when you can buy on sale (including a case of toilet paper if it's 1000/sheets/roll & paper towel- they run out very quickly here)& foods or items that you truly love. then you'll have time to shop around & experiment with what's here. it's also cheaper there so if you're already paying for a full lift then why not? If you decide not to do a full lift then don't waste the space. eventually you'll get used to what's what & these things won't be important but it helps in the beginning.
B'hatzlacha
Chaya Anavian
Ramot Gimmel Aug 06
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Posted by: Shira Stepansky
Sun Feb 3, 2008 12:27 pm (PST)
Packing depends partly on your shipper and partly on what you are sending. Most shippers insurance (for breakage, etc) requires the shipper to pack (or accept shipment from a manufacturer) to ensure proper packing to protect their liability. Ditto for stuff like nice furniture and glass, artwork etc. that you want insured for scratches and damage. Stuff like books, clothes and the kids toys, you can pack.
IMHO, its worth it for you to do what you can, for 2 reasons. 1. so you use box sizes that someone in your family can move. If they pack you they use what is convenient for them, which is huge, heavy boxes that really do not work for small apartments in Israel. And 2. so you can label what is in each box, both for insurance and for getting it to the right place at the other end. (The co that picked us up in NY did not do a physical inventorylike they were supposed to, so ours was all we had for insurance.)
We were very happy with Shmuel Mantenband (sorry if I spelled it wrong) at Soningo. BUT do not let Tober pack you up in NY/NJ. He has other packers he perfers, but after all of our waiting, when we finally shipped we were under a time pressure and had to take who was available. Tober created all kinds of problems BUT Shmuel took care of US, personally, and even came all the way to Sfat to see the lift arrive and confirm the details, and then act accordingly. I would definitely use him again, just not Tober.
The team he sent to unpack us were the best ever! and they all went to the Ari's mikvah after a LONG day of unloading. Very little was actually broken and they were all very personable, interesting people.
As I recall, you can send anything except flammables, explosives and oils/oil based paints/products. The containers can get hot inside-think of the inside of a sealed car in the summer--if you ship in the summer (or freeze in the winter). Our candles were fine, and our food was fine. Tuna for sure was fine (Moish wished he'd sent more), cereal was fine, but we were told by other olim to double ziplock it, as there are rats and smaller things on the ships and not every container is a perfect seal.
My oatmeal and other stuff was fine in ziplocks inside a black contractor bag twisted and folded over inside the box. I also taped most of my boxes on the end seams as well, as they were packed for extra long time. We also had LOTS of books that we wanted inventories more than just "30 books", so we had all of that done before they arrived.
Shira Stepansky
Dec 04 NYC-Sfat
Lift shipped in 2007 and still unpacking.
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To: shmuel
Cc: Michal
Subject: Re: from Suzi Tourgeman in Jerusalem
Dear Mr. Mantinband,
I want to thank you for your services. Your company did an excellent job in helping me. Keren was efficient and extremely helpful. As well Vitaly and the other men who came to my home with the lift were wonderful. I appreciate your help and would like to compliment your company on their fine work.
All the best and Hag Sameaj.
Suzi Tourgeman
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To: shmuel
Subject: Thank You
Shmuel -
I just wanted to thank you for all your help in sending my lift. You helped smooth the process from start to finish, and despite the delay (I can't believe I lived without a fridge, oven, washer/dryer for 3 weeks!!!) you really made the overall experience as easy as possible. I look forward to recommending your services to my friends and family in the future.
Thanks again,
Fay Gersten
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Sent: Wednesday, October 10, 2007 3:18 PM
To: Ed
Subject: I never officially thanked you.......
It occurred to me that we never officially thanked you at Sonigo for the terrific job you did in getting our lift here and delivered to our door. I have been recommending Sonigo to anyone who asked my advise about lifts.
I just had a frightening thought: by the time we get everything unpacked, it will probably be time to move again (from our rental place, G-d willing, to the dirah we will buy.) Does Sonigo operate internally in Israel the same way you do from the US to here?
Fred Casden
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Sent: Monday, November 05, 2007 4:27 PM
To: Ed
Subject: FYI
Dear Ed,
Just wanted to let you know that the table and chairs came this afternoon. The delivery men were prompt, polite and very helpful. They took care of things efficiently and cleaned up after themselves without our having to ask. Very nice service!
We also appreciate your help through this. It was far from a routine shipping assignment and you managed to keep your patience and follow through admirably! Thank you!
There was a problem with damage to the table. (How could there not be, after all this?) However, I believe that it is repairable. The delivery men said they would take care of reporting it. If you could please follow up and make sure that happens, I would appreciate it.
Attached are 2 photos showing the scratch. The underside of the table (the painted side) was scratched. Because it is glass, the light shines right through the scratch making it pretty noticeable. I have sent these photos in a small format so they don't fill up your mailbox. If you need a larger, better quality photo, let me know and I will send full size.
Thank you again,
Carol Feldman
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Sent: Thursday, February 01, 2007 7:59 AM
To: shmuel
Subject: Re: shipping company
Hi Shmuel!
I don't remember what I said, but it was sincere. You and Sonigo were wonderful, helpful and professional. I can't imagine anyone ever has a perfectly uneventful shipping experience, so I just chalk it up to "that's life".
We've moved into an apartment we bought before Rosh Hashana, and I only wish I had had Sonigo for this move too. My wife says this was the hardest move we've ever done (we've moved 9 times in 12 years, including aliyah).
Sam Ominsky
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Sent: Monday, February 26, 2007 5:45 PM
To: shmuel
Subject: Highest Recommendation
To: Sonigo Intl Shipping Management
From : Ann Carroll
I would like to commend you and especially Shmuel Mantinband in Ashdod for the incredible service he gave doing my move in November, 2006.
Because I had never done an overseas move and the timing was rushed, I needed alot of hand holding and Shmuel never let me down. He often went beyond the need and made the transition very smooth. His communication skills were excellent and he was always responsive and available if I had a question.
I would suggest you financially reward him - he is a treasure. And I was very pleased with the work of Sonigo.
Sincerely,
Ann Carroll
Jerusalem, Israel
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Sun Mar 11, 2007 1:38 am (PST)
I highly recommend Sonigo Shippers. I recently sent a shipment from the US. Dealing with Shmuel from Sonigo was pleasant and easy. Everything - from explaining what the costs would be (and they weren't higher than estimated), arranging the shippers to pack and pick up things in the US, insuring the goods, dealing with Customs in Israel, and finally delivery of the goods to our home - went smoothly and within the timeframe promised.
Shmuel is a real mensch! I suggest you give him a call.
Shar
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Re: shipper
Posted by: Sammy Leibowitz
Wed Apr 4, 2007 9:13 pm (PST)
I used Sonigo and I was very pleased with the price, service and speed.
Sammy Leibowitz
Passaic > RBS
Dec. 2006
Zalman Orlando Kkatzrin wrote:
has anyone used Sonigo or Tober?
zalman-orlando-katzrin, May 2007
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Sent: Friday, May 11, 2007 10:06 AM
To: Shmuel Mantinband; shmuel
Subject: we got our oven racks
Shmuel shalom
We picked up our oven racks on Wednesday.
Your office is quite impressive. The service was speedy. We are so happy to have the racks. They are the exact size of the one I had handy to size them with. So they should make our next Pesach perfect.
A friend was with us for the tiyul. He has been in Israel for 40 years. And he was very impressed with your operation. That says a lot to me. Very few things really impress him any more. He has been here for so long.
He expected it would take between one hour or two hours to get them.
So you have a significant supporter, even though he never shipped anything. You didn't meet him the day we moved from Eli to Be'er Sheva, but he was here with us while the movers did their unloading. He was responsible for the kosher pizza that was ordered. We didn't know where a second one was, when our normal pizzaria was closed for unknown reasons.
If there is anything you need to know about Be'er Sheva, he knows it. (He is a professor at Ben Gurion U. Sometimes Tamar Yonah interviews him on her radio show when there is a new scientific item to discuss.)
Again, thank you very much for bringing these over for us. Spectacular service.
Shabbat shalom to you and to your family,
Yosef and Chanah Leah
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Re: shipping company
Posted by: "Eli Feldblum"
Mon Jan 29, 2007 1:23 pm (PST)
We also dealt with Shmuel from Sonigo and had a wonderful experience on both sides of the ocean. Not a single item broke. Our only hassle was that customs was closed for all the chagim which is when our lift arrived.
Meryl Feldblum
NY --> Jerusalem
Sept 2006
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Re: Shippers
Posted by: "Neshama Rut Kane"
Tue Oct 24, 2006 1:24 pm (PST)
bsd
the first thing i looked for was references!!!
i am happy to say that the shippers we used we fantastic from beginning to end(sonigo) i didn't know one thing about shipping i have never moved with a company before and i found shmuel very helpful and understanding to all my questions whether silly or not.
one thing you should remember to ask the shipper no matter who you decide to go with is how long will it take to get here and plan accordingly (by bringing things with you that you will need in the mean time, or send it earlier enough so that when you come it is already in customs.)
also there is another group to join as well as nbn tachlis@shamesh.org tachlis@shamesh.org these are veteran olim, some have been here for over 5 years and know the ends and outs of israel, how to get somewhere, where to buy the best things etc etc.
hatzlacha
Neshama Rut Kane
aug 05
fl-jerusalem to efrat
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From: LARRY DUB [mailto:justice4@]
Sent: Wednesday, June 17, 2009 1:33 PM
To: shmuel
Subject: goods
hi shmuel;
on behalf of mr. and mrs. strasberg i would like to thank you ,michal and the entire sonigo team for moving their goods from new york to jerusalem ,in such a smooth and professional manner.
Your estimates were exact, and your timetable was exact.
The movers in new york and jerusalem were all professionals who took pride in seeing to it that they showed up when they were supposed to show, and took pride in seeing to it that all the goods were properly packed, boxed, and crated.
I would be happy to recommend your company to others bringing a lift to israel.
best wishes.
Larry Dub
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